FAQs
Membership
How can I request a free trial to Crunch?
Click here to sign up for a complimentary guest pass on us!
How do I join Crunch?
Click here to purchase a membership. We’re excited to have you!
I got charged for an Annual Fee. What is this charge for?
The Annual Fee is an investment which provides for equipment upkeep, facility maintenance and periodic upgrades at our locations.
I want to cancel my membership.
Please contact your home gym directly for more information or contact us online.
Some Crunch gyms are independently owned and operated by franchisees; as such, cancellation policies and procedures may vary by location based on state and local guidelines. See your local club for details if you have any questions regarding cancellation of your membership. Please note that any cancellation request has not been processed until you’ve received confirmation from your club.
I want to freeze my membership.
Please contact your home gym directly for more information or contact us online.
What does my membership include?
Our gyms boast state-of-the-art cardio and strength equipment. Depending on membership type, you’ll also get to try out our epic classes. Not to mention, we’ve got the best personal trainers in the biz at an affordable rate.
What is a Signature location?
Signature locations include all the essentials like cardio and strength machines, plus even MORE awesome classes, dedicated group fitness studios, and full service locker rooms with towel service, Rituals Products, saunas and steam rooms.*
Signature locations membership options include one-club, all Crunch Signature locations in a metro area, or all Crunch locations nationwide.
There are currently 34 Signature locations in the San Francisco, LA, DC, Miami and New York City metro areas.
*Amenities vary by location.
I have a Peak/Peak Plus membership, why can't I visit Signature locations?
Signature locations are higher priced clubs and therefore the membership structure is different.
How do I upgrade my membership?
Please contact your home gym directly for more information or contact us online.
Can I buy a day pass?
Yes. Price differs by location, so please be sure to contact the gym closest to you.
Do you offer short-term memberships?
Sometimes! Request a guest pass on crunch.com at your selected location and we’ll email you about special offers.
Crunch.com Member Account
How do I create my online member account?
You can create a member account by visiting members.crunch.com and clicking on “Create An Account.” Or, download the Crunch App on your iPhone or Android device and create an account there.
I’m having trouble setting up an account.
Please contact your home gym and they will help guide you through the process or click here for online support.
I forgot my password.
Please use the Reset Password link at members.crunch.com or in the app.
What are your online reservation rules?
Some gyms allow members to sign up for classes online in advance of the class. Here are the rules:
- For Crunch Signature members with an All Crunch or City Crunch membership, online reservations are available 6 days and 22 hours prior to the class start time, and close 30 minutes prior to the start time. Not sure if your home gym is a Crunch Signature location? Click here for an explanation.
- For all other membership types, online reservations are available 22 hours prior to the class start time, and close 30 minutes prior to the start time.
- IMPORTANT: You must sign in on the Class Sheet 10 minutes prior to class and confirm your reservation or you will be marked as a no-show.
- Click here to see our Terms of Use.
Cancellation Policy
If you are unable to attend a class you have already reserved, please keep our cancellation policy in mind:
- Late cancellation fee: if you cancel a reservation within 2 hours of class start time, you will be charged a fee.
- No Show fee: if you miss a reservation without canceling, you will be charged a fee.
- The fee will appear in your member portal after your reservation. Late cancellation and missed reservation fees will vary based on location.
- For specific fees and additional information click here.
- Click here for a list of participating locations.
I cannot sign up for classes online.
Please contact your home gym.
Personal Training
What is personal training? Is it right for me?
Personal training is designed to help you crush your fitness goals, regardless of if you’re a novice or a seasoned athlete. We strongly believe that personal training is the fastest and safest way to get great results for all our members. Our individualized fitness programs and nutrition tips put together by our certified instructors will help you achieve the results you’re looking for.
What is Small Group Training?
Want the expertise of our personal trainers, but not ready to go at it alone? Small group training is for you! The team environment helps keep you motivated and our certified trainers will keep you challenged and engaged.
What are the certifications required to be a trainer?
Crunch’s preferred certifications and education:
- Current CPR
- Current dotFIT certification (or must be willing to obtain)
- Certification from organization recognized by Crunch (NASM, NSCA, ACSM, NCSF, ACE, AFAA, NESTA, TRX, PTA Global)
- High school diploma or general education degree (GED)
- A degree in a related field is preferred (Exercise Science, Kinesiology, Sports Medicine, Physical Education, Nutrition, Fitness Specialist, etc.)
Group Fitness
I've never taken a class before, what should I expect? Is it going to be too hard/can I keep up?
Our classes are challenging but inclusive of all fitness levels! We aim to make working out FUN for everyone.
What are the certifications required to be a group fitness instructor?
Candidates should have relevant fitness or education certification, background or degree with a minimum of 2 years teaching experience. AFFA and/or ACE Certifications strongly recommended. CPR is also required.
Around the Gym
What should I bring to the locker room?
Gym clothes, proper sneakers, a lock, workout towel and a great attitude! Plus, if you want to wash up after your workout, bring your toiletries, a bath towel and shower sandals (optional). And if you use a locker room at one of our Signature locations, we’ll provide the fluffy towels, Rituals Products and hair dryers (so you can leave those at home).
What is proper gym etiquette when using equipment?
Make sure to wipe down equipment after use. During peak times, please spend no more than 30 minutes on the cardio machines. Sharing is caring!
What’s Crunch-o-Meter?
The Crunch-O-Meter feature reflects real-time capacity updates at your gym. Check out the Crunch-O-Meter at Crunch.com/Locations or on the Crunch App by clicking on the Crunch-O-Meter icons.
I Don’t see Crunch-O-Meter for my club.
The Crunch-O-Meter is only available at participating locations.