FAQs

Click here to sign up for a complimentary guest pass on us!

Signature locations include all the essentials like cardio and strength machines, plus even MORE awesome classes, dedicated group fitness studios, and full service locker rooms with towel service, Rituals Products, saunas and steam rooms.*

Signature locations membership options include one-club, all Crunch Signature locations in a metro area, or all Crunch locations nationwide.

There are currently 28 Signature locations in the San Francisco, LA, DC, Miami and New York City metro areas.

*AMENITIES VARY BY LOCATION.

Please contact your home gym directly for more information or contact us online here 

Signature locations are higher priced clubs and therefore the membership structure is different

Please contact your home gym directly for more information or contact us online here 

Yes you can! Price differs by location so please be sure to contact the correct gym you're interested in here 

Sometimes! The bast way to find out about short-term memberships is to contact your location of interest here 

Certain memberships have free guest privileges. The best way to find out about your club and/or membership guest policy is to contact your location of interest here 

Every state, and therefore every club, has its own minumum age requirement. To find out your club's minimum age please click here 

Crunch Fitness – Cancellation notice may vary between 10 and 30
days prior to your next billing date. This gives us ample time to ensure that
your membership is cancelled so you aren’t charged again. Please check the
memberships agreement you signed at enrollment or speak to your home club to confirm.  

Crunch Signature - We ask that you cancel 30 days prior to your next billing date. This gives us ample time to ensure that your membership is cancelled so you aren’t charged again

You can request this at your club’s front desk. We can either print it for you or send it to your email!

If you have a month to month membership, your membership will continue until you request cancellation. If you are a paid in full member your membership will end at the end of your contract unless you request to renew

The only valid reason for a refund is if you cancel within the first few days of having your membership (each state has laws for this grace period) OR if we missed your request by some extenuating circumstance. If you claim that you cancelled and your membership was not terminated, you will be asked to provide proof of the initial request.

In order to use a Crunch guest pass you need a valid state ID. If you work in the state and live elsewhere, please let your sales associate know when you come in to activate the pass

Crunch Fitness - Free Guest Passes include access to the gym and Group Fitness classes, but exclude the Relax & Recover Area, Ride classes, HIITZone classes and Kid’s Crunch. Guests can pay for additional services based on policy.

Crunch Signature – Free guest passes include everything except booking in advance. To take a class on a guest pass please show up prior to class with ample time for a tour, and so we can add your name to the in-person sign up sheet.

Crunch Fitness – Guest passes – if your membership does not include free unlimited guest access – is $10/day.

Crunch Signature - $35/day for non-members coming by themselves, $25/day for non-members coming with an existing Crunch Signature member, and $10/day if you are coming from a different location type (Ex: Crunch Fitness member coming to work out for the day at a Crunch Signature location).

Regardless of changing your credit card, a balance will see accrue on your account unless you request to cancel your membership. After a certain amount of time, your membership will go into collections

Under no circumstance can you share your Crunch membership. Doing so may result in the loss of your membership

Crunch Fitness - The annual fee varies depending on your home
club, up to $89. Please contact the club here for more information. 

Crunch Signature - Crunch’s annual fee varies from year to year and club to club! You see this fee occur three months after you first join and every year, once a year, on that date. The current Crunch Signature annual fee is $89+tax. The best way to find out when your annual fee is going to be charged is here . 

The guest policy depends on the club type and membership type you have! The best way to find out what your club’s guest policy is to contact them directly here. 

Crunch, LLC 

P.O. Box 1918 

Old Chelsea Station, NY 10011 

844-9CRUNCH or 844-927-8624  

One Pass™ Commercial OR Renew Active® by UnitedHealthcare

Crunch Fitness Peak members can make reservations online 22 hours prior to the start of class. Members will be enrolled as Peak and will have the option to upgrade to Peak Results but will be billed the difference between the Peak Result rate

Crunch Signature members are not eligible for online class reservations, they may sign-up for classes in the club 30 minutes prior to the class start time.

Silver & Fit or Active & Fit or Active & Fit DIRECT

Crunch Fitness Peak members can make reservations online 22 hours prior to the start of class. Members will be enrolled as Peak and will have the option to upgrade to Peak Results but will be billed the difference between the Peak Result rate

Crunch Signature members are not eligible for online class reservations, they may sign-up for classes in the club 30 minutes prior to the class start time.
 

Please contact your home gym and they will help guide you through the process or click here for online support.

Some gyms allow members to sign up for classes online in advance of the class. Here are the rules:

• For Crunch Signature members with an All Crunch or City Crunch membership, online reservations are available 6 days and 22 hours prior to the class start time, and close 30 minutes prior to the start time. Not sure if your home gym is a Crunch Signature location? Click here for an explanation.
• For all other membership types, online reservations are available 22 hours prior to the class start time, and close 30 minutes prior to the start time.
• IMPORTANT: You must sign in on the Class Sheet 10 minutes prior to class and confirm your reservation or you will be marked as a no-show.
• Click here to see our Terms of Use.

If you are unable to attend a class you have already reserved, please keep our cancellation policy in mind:

• Late cancellation fee: if you cancel a reservation within 2 hours of class start time, you will be charged a fee.
• No Show fee: if you miss a reservation without canceling, you will be charged a fee.
• The fee will appear in your member portal after your reservation. Late cancellation and missed reservation fees will vary based on location.
• If you reserve a spot and are unable to attend, you must cancel your reservation. After a third no-show without cancelling your reservation (or if you neglect to sign in), you will lose online reservation privileges for the next 30 days.
• For specific fees and additional information click here.
• Click here for a list of participating locations.

It is likely that you are not booking within your booking window. For Crunch Fitness locations, Peak results & Peak members can book 22 hours prior to class starting. The booking window closes 30 minutes prior to class.

For Crunch Signature locations, All and City Crunch members can book 6 days and 22 hours prior to class. One Crunch members can book 22 hours prior to class. The booking window closes 30 minutes prior to class.

If you are still having issues booking classes, please contact us at iCrunch@Crunch.com 

Your home club can assign any number as your barcode! Most clubs will assign it as your phone number with no special characters in between.

Please reach out to iCrunch@Crunch.com. We will likely delete your inactive and outdated account so you can create a brand new one!

It is likely that you are not booking within your booking window. For Crunch Fitness locations, peak results members can book 72 hours prior to class starting. Peak members can book 22 hours prior to class starting. The booking window closes 30 minutes prior to class.

For Crunch Signature locations, All and City Crunch members can book 6 days and 22 hours prior to class. One Crunch members can book 22 hours prior to class. The booking window closes 30 minutes prior to class.
If you are still having issues booking classes, please contact us at iCrunch@Crunch.com 

Crunch’s preferred certifications and education:

• Current CPR
• Current dotFIT certification (or must be willing to obtain)
• Certification from organization recognized by Crunch (NASM, NSCA, ACSM, NCSF, ACE, AFAA, NESTA, TRX, PTA Global)
• High school diploma or general education degree (GED)
• A degree in a related field is preferred (Exercise Science, Kinesiology, Sports Medicine, Physical Education, Nutrition, Fitness Specialist, etc.)

If you are unhappy with the current personal trainer you have, please speak to your home club to see if this is an option for you!

It depends on your home location! If you'd like to give the gift of fitness please contact your home location here.

Under no circumstance is Crunch Fitness a training gym for non-Crunch trainers. This will result in loss of your membership if you are a member, or loss of visitor privilege if you are a non-Crunch member.

Personal training prices vary by location and vary by trainer. The best way to inquire about pricing is asking your location of interest. 

There are a few accepted reasons for cancelling your personal training contract and getting refunded. Please contact your home club here to inquire.

It depends on your home location. If you’d like to transfer remaining PT sessions to someone, please inquire with us here.  

This is a complementary session you get with your membership to give you a taste for just how amazing our personal training programs are. If you are interested in booking yours today please click here.

Some gyms allow members to sign up for classes online in advance of the class. Here are the rules:

For Peak & Peak Results memberships online reservations are available 22 hours prior to the class start time, and close 30 minutes prior to the start time.

IMPORTANT: You must sign in on the Class Sheet 5 minutes prior to class and confirm your reservation or you will be marked as a no-show.

For Crunch Signature members with an All Crunch or City Crunch membership, online reservations are available 6 days and 22 hours prior to the class start time, and close 30 minutes prior to the start time. One Crunch members can book 22 hours prior to class. 

If you are unable to attend a class you have already reserved, please keep our cancellation policy in mind:

Late cancellation fee: if you cancel a reservation within 2 hours of class start time, you will be charged a fee.

No Show fee: if you miss a reservation without canceling, you will be charged a fee.

The fee will appear in your member portal after your reservation. Late cancellation and missed reservation fees will vary based on location.

If you reserve a spot and are unable to attend, you must cancel your reservation. After a third no-show without cancelling your reservation (or if you neglect to sign in), you will lose online reservation privileges for the next 30 days. One Crunch members can book 22 hours prior to class. 

If you showed up for a class and were still marked absent please contact the location at which this class took place and they will gladly assist you

Classes are our bread and butter! All classes at all Crunch locations are meant for all levels of fitness! To find out which classes your local Crunch has please look here 

We’re all about gym buddies but you are the only one that can book and claim your spot in class.

The Crunch-O-Meter is only available at participating locations. 

Proper gym clothing is required to use our machines, that means no heels, open toed or backless shoes, etc. If you forget something at home, Crunch has you covered! Most clubs have a Crunch Shop where you can get almost everything you’d need to crush your workout safely and comfortably! 

We are always looking to improve our members’ experiences. Please contact us if you think there is something we can do to make Crunch your favorite place to be!

Some clubs participate in Kid’s Crunch where we watch your kids while you break a sweat. To find out if your club has Kid’s Crunch please inquire here.

Crunch+ featureson-demand and live-streamed fitness workouts. Classesinclude HIIT, sculpt,yoga, cardio tai box, stretching, pilates,meditation, and more!  

Crunch+ is $6.99 but Crunch members pay $1.99 (over 70% off the retail price).

Crunch members will use the same login credentials as the Crunch member portal or Crunch App.

If you already have your Crunch online member credentials, visit www.crunchplus.com and log in using these credentials. You’ll be directed to an exclusive page where members can access a 30-day free trial and set up their account. After the 30-day free trial, your subscription will start at only $1.99/month. 

First, set up your online Crunch member account at members.crunch.com. You’ll need the followinginformation to set up your account: 

• Last Name 

• Barcode (locatedon the back of your keytag) 

• Home Club 

• Email Address (the same
email you used to set upyour membership) 

Once you have your Crunch online login credentials, access your 30-day free trial and set up your account at www.crunchplus.com. Log in to the app usingyour credentials.  

Once you’ve set up your free trial at crunchplus.com, you can access workouts:

• On any web browser at www.crunchplus.com

• On your iPhone or iPad by downloading the Crunch+ app from the App Store  

• On your Android mobile device by downloading the Crunch+ app from Google Play 

• On your Apple TV via the App Store

• On your Amazon Fire TV

• On your Android TV

No, CrunchLIVE is retired, but some of the most popular classes have been transferred over to Crunch+.  

No. Crunch+ is a separate monthly charge and will show up on your credit card statementas Crunch+.  

Yes, you can cancel Crunch+ at anytime and it will not affect your Crunch gym membership. Should you chooseto cancel your Crunch gym membership, you can still subscribe to Crunch+ for $6.99/month 

Click here to sign up for a complimentary guest pass on us!

We offer guest passes for gym goers that have not been to Crunch Fitness previously. When you request a guest pass, someone from the gym may contact you to make an appointment or you can stop by anytime that’s convenient for you!

To schedule a walk-through and informational session regarding the facility you are interested in, please contact us here .

We offer a variety of memberships, including a month-to-month, which is a no commitment, and cancel at any time plans. Many locations also offer discounted memberships paid monthly but with an annual commitment, or one-year paid-in-full options. To find out what membership type works best for you please contact your location of interest here .

Many of our gyms offer student discounts. The best way to find out about your club’s student rates is to contact your club of interest here 

Yes. Crunch has a one-time enrollment fee and a processing fee.

This one-time enrollment fee is paid upon execution of the membership agreement and acceptance of the Terms and Conditions with Crunch or as otherwise agreed to by Crunch. This fee is required to get the membership set up. Enrollment fees vary by location and by membership type.

A processing fee may be charged to cover the actual costs associated with processing a membership; including, but not limited too; digital processing, membership key tag and other incremental costs

Many locations offer a senior discount! To figure out what your club’s senior discount is, contact your specific location of interest here 

It depends on your home location of interest. Please inquire directly here with the club you are interested to learn if we have a corporate discount with your company. If you are a corporation looking to set up a discount for your employees, please click here 

Crunch Signature - When you join Crunch you pay your last month’s dues upfront. This means that you have already prepaid for your final month. No matter when you cancel, your last day with Crunch access will be the last day of the following month of your membership. Ex: If you cancel Jan 1-31st, your effective end date will be February 28th.

We provide flexible options to better serve our members, and offer plans with different levels of club access, earlier access to classes exclusive classes, and more. To find out what membership options suits you best please contact your club of interest here.

All Crunch gives you access to 400+ locations worldwide, and other benefits such as 7-day advance booking on group fitness classes, and a complimentary subscription to Crunch+, the brand’s online streaming workout platform.

City Crunch (available in California only) gives you access to all 10 clubs in the San Francisco Bay Area and Los Angeles County.

One Crunch gives you one-club access, also known as your home club.