Help

Q: What do I have to do to cancel my EFT membership before the completion of the original term?

A: To cancel your EFT membership before the completion of the original term you must do the following: 1) complete a cancellation request form at a Crunch club location at least thirty days prior to the cancellation date; 2) pay the next scheduled monthly dues payment; 3) relinquish your membership card; 4) pay in full any unpaid dues or indebtedness incurred prior to the cancellation date; and 5) pay an administrative fee of $25 (which may be adjusted from time to time), plus an additional $175. At the end of thirty days, no further dues shall accrue. When you cancel, you will receive temporary authorization that provides you access to the club through the termination date.

Q: What do I have to do to cancel my EFT membership after completing the original term?

A: To cancel your EFT membership after completing the original term you must do the following: 1) complete a cancellation request form at a Crunch club location at least thirty days prior to the cancellation date; 2) pay the next scheduled monthly dues payment; 3) relinquish your membership card; and 4) pay in full any unpaid dues or indebtedness incurred prior to the cancelation date. At the end of thirty days, no further dues shall accrue. When you cancel, you will receive temporary authorization that provides you access to the club through the termination date.

Q: Do I need to go into a club to cancel my membership?

A:  We now provide over the phone cancellations. To cancel your membership over the phone, please call us at 1.866.428.9664 M-F 9am to 9pm. (Thirty day cancellation still applies based on call-in date; proof may be required for paid in full and in term memberships.)

Q: Is the club ever required to restrict use or temporarily shut down?

A: Yes. As a result of repair, maintenance or special occasions, the club may be required to restrict use or temporarily close one or more of the club’s facilities or activities from time to time.

Q: Will I be credited for any time the club is made unavailable?

A: No. There will be no reduction, suspension, abatement, reduction or apportionment of your fees or other charges during such time when use is restricted or the club is temporarily shut down.

Q: Will the club hours ever be modified?

A: Yes. The club hours may be modified from time to time.

Q: What about changes to the facilities and services in general?

A: Crunch reserves the right to change the facility from time to time, to eliminate some facilities and services, to add others, modify and/or eliminate programs, activities, classes or services.

Q: What are the availability of classes and equipment subject to?

A: The availability of classes and equipment are subject to demand.

Q: In what capacity are classes and equipment available?

A: Classes and equipment are available on a first-come first-serve basis.

Q: What sort of information changes do I have to notify the club about?

A: You must promptly notify the club about any change to your billing information, address or telephone number. Failing such notice, we will presume that you have received all communications within five days after mailing.

Q: How should I notify the club?

A: Notify the club in writing.

Q: Can I change my membership to another Crunch club?

A: Yes.

Q: How do I change my membership to another Crunch club?

A: You may change your membership to another Crunch club by providing a written request and paying a $50 processing charge, plus the difference, if any, in monthly membership dues.

Q: Will this processing charge change from time to time?

A: Yes.

Q: Can I change my membership type?

A: Yes.

Q: How can I change my membership classification?

A: You can change your membership classification by providing a written request and paying a $50 processing charge plus the difference, if any, in initiation fee and monthly membership dues. Crunch will not refund any initiation fees.

Q: Will this processing charge change from time to time?

A: Yes.

Q: Might the club ever change its Rules and Regulations?

A: Yes. The club has the right to change its Rules and Regulations at any time and may do so.

Q: What is the club’s policy on children under sixteen years of age being present in the club?

A: All children under sixteen years of age must be accompanied by a parent at all times within the club unless they are in a supervised activity. The club reserves the right to discontinue use by any child who is unsupervised, or whose behavior is offensive or disruptive.

Q: Do children’s programs require fees to be paid in advance?

A: Yes. Some children’s programs require fees to be paid in advance

Q: Will a part of a club, or the entire facility, ever be temporarily unavailable?

A: Yes. It is anticipated that a part of a club, or the entire facility, will be temporarily unavailable from time to time while repairs or renovations take place. Management will make every effort to minimize any disruption during these periods and, if possible, to schedule any work during off-hours or summer months. Management may also offer you the use of other conveniently located clubs during the period of unavailability.

Q: When may the club be closed?

A: The club may be closed for the holidays, and may be closed for two weeks in the summer for renovations

Q: What is a CRUNCH Corporate membership?

A: The CRUNCH Corporate membership is provided by your employer/organization as a benefit. Your employer/organization sponsors your membership and you reimburse them through payroll deductions over the term of your membership.  Your payroll deduction schedule may vary depending on your employer/organization.  Please view your online application for your deduction schedule. 

Q: How can I try the club to see if I would like to become a member?

A: Please contact your Human Resources department for a guest pass/flyer.  You may also e-mail corporateservices@crunch.com with your request.

Q: How do I join CRUNCH through my employer/organization as a new member, renew my existing corporate membership or convert my personal CRUNCH membership to my company/organization’s corporate membership?
A: You can join online or at a scheduled on-site enrollment for all three scenarios.  Simply go to www.onlineccs.com, click on “Employee/Member Login,” enter your employee password, and complete the online application.

Q: How long does the CRUNCH membership last?

A: All CRUNCH corporate memberships have different commitment periods based on the membership type along with your employer/organization’s requirements.  Please view your company/organization’s online application for additional information.

Q: Under what terms can I cancel my corporate membership?

A: CRUNCH’s general policy is to allow our clients to cancel their corporate memberships at any time with due notice.  However, your employer/organization may have internal commitment requirements that you must meet prior to being able to request a cancellation.  Those requirements are listed in the “Important Notes…” section of your online application.

Please keep in mind that cancellation requests may only be submitted by your employer/organization as they are the technical buyer of your corporate membership. 

In addition, memberships can be canceled per your consumer’s right to cancel for your state of residency.  Your HR department will need to contact CRUNCH Corporate Services at corporateservices@crunch.com in order to request a cancellation on your behalf. 

Q: What happens if I leave my employment?

A: Your employer/organization will submit a cancellation request for your membership. 

At the discretion of your employer/organization, you may have the option to buy out the balance of your membership from them directly (certain terms and conditions may apply).

Q: Can I freeze my membership?

A: The CRUNCH corporate membership may not be frozen for any reason.

Q: Can my spouse/significant other take advantage of this benefit too?

A: Some employers/organizations allow for employees to enroll their spouse/domestic partner or immediate family member by having them enroll online just as an employee would.  A secondary deduction from the employee’s paycheck would be taken.  If your employer/organization participates in offering this option, you will know from the “Important Notes…” section of your online application. 

For those employers/organizations that do not allow for employees to enroll their spouse/domestic partner or immediate family member through CRUNCH’s online enrollment system, you can still purchase a secondary membership at your company’s corporate rate directly by contacting your company’s CRUNCH Corporate Account Executive.  These memberships must be paid in full to CRUNCH at the point of sale.  Please keep in mind that because the company/organization is not acting as the buyer of the contract, the contract is subject to the same terms and conditions as a retail contract that would be purchased at the club.  The spouse/domestic partner/immediate family member must be able to provide proof of the following:

1. Proof of same household/relationship to the referring employee of the company in which CRUNCH has an account with.
2. Proof of employment with the corporate account from the referring employee.

For more information on how to purchase a CRUNCH corporate membership for your spouse/domestic partner/immediate family member, please contact the CRUNCH Corporate Account Executive assigned to your company.  You can also e-mail corporateservices@crunch.com to find out who your CRUNCH Corporate Account Executive is. 

Q: What is a “downgrade?”

A: A “downgrade” occurs when an All Crunch (access to all Crunch clubs) member becomes a One Crunch (access to one Crunch club only) member.

Q: What is an “upgrade?”

A: An “upgrade” occurs when a One Crunch member becomes an All Crunch member.

Q: Can I “downgrade” my membership?

A: CRUNCH will allow a downgrade of your corporate membership within the first 7 days following final CRUNCH approval.  Downgrade requests need to be submitted by your employer/organization to CRUNCH on your behalf within that 7 day window in order to be processed.

Q: Can I upgrade my membership?

 A: Yes.  Depending on your employer/organization, upgrade costs may be taken on by your employer/organization or by you as the member.  Please e-mail corporateservices@crunch.com in order to obtain upgrade details.

Q: When can I start my membership?

A: You can start your membership as soon as you receive CRUNCH approval of your online application via e-mail.  You will need to present this e-mail for 1-2 business days, at which time your application is fully processed and you are entered into the CRUNCH member database.

Q: How do I get into the clubs? Will I get a membership card?

A: Upon completing and submitting your online application, you will receive a series of 3 e-mails.  The first e-mail notifies you that CRUNCH has received your online application.  The second e-mail alerts you that HR approval has been given to your online application.  The third and final e-mail alerts you that CRUNCH approval has been given.

You will need to print out the third e-mail and present it at the club(s) with an accompanying photo ID/Driver’s License for up to 1-2 business days until you are entered into the CRUNCH member database. Once you are in the database, CRUNCH will take a digital photo of you and issue you a membership key tag which you will use to check into the club(s).  If you are renewing your membership, you will still have to present the confirmation e-mail to the front desk staff until your renewal information is entered into our system.  You will not need to obtain a new key tag.

Q: I have an existing retail account with CRUNCH.  Can I convert it to a corporate membership?

A: You can convert your existing retail account to a corporate account assuming your employer/organization has a corporate account with CRUNCH and assuming your retail account is in good standing.  Simply log onto www.onlineccs.com, click on “Employee/Member Login” and enter your employee password to complete and submit an online application.  Please be sure to enter your bar code number as found on your CRUNCH key tag.  Your retail contract will be cancelled out at the end of the month in which your online corporate membership application receives HR/CRUNCH approval.  Your corporate membership will be effective at the beginning of the following month.  If for some reason CRUNCH is unable to convert your retail membership into a corporate membership, both you and your employer will be notified.

Q: Is there anything else I need to do after completing my online application?

A: Your company/organization may require you to complete additional internal documentation such as a payroll deduction waiver.  In some instances, your payroll deduction waiver can be found on your online application and can be printed out.  In either circumstance, you will need to complete the waiver and turn it into your HR department in addition to completing the online application.

Q: Does the gym provide members with locks for day lockers?

A: No. Members must provide their own locks.

Q: What happens if my payment (check, account debit or credit card charge) is returned, rejected or dishonored?

A: If any check, account debit, or credit card charge payable to Crunch is returned, rejected or dishonored, management will, in each instance (a) assess a charge equal to any charge imposed by the financial institution, any costs and expenses incurred in connection with collection plus an administrative fee of twenty-five dollars and (b) collect the current and past due balance in any subsequent month.

Q: What is dotFIT?

A: dotFIT is an online resource that offers an array of services meant to help users accomplish their fitness goals. From coaching to customized nutrition plans to a diverse community of supportive peers, dotFIT provides a toolbox that makes the hard work of working out just a little easier.

Q: Can I use my iCrunch account for dotFit?

A: No – these are different accounts. You may set up or login to dotFit here.

Q: What can I wear to the club?

A: Proper athletic attire is required. Crunch reserves the right to make the final determination in its sole discretion with regard to proper attire.



Q: Who is required to wear protective eyewear at the club?

A: Racquet sports players are required to wear eye protection on the courts.

Q: How often will I pay dues?

A: Dues will be paid on a monthly basis.

Q: Will these dues ever change?

A: Crunch may adjust monthly dues once each year upon giving you thirty days prior notice, posted in the club and/or sent by mail. We may adjust any fees other than monthly dues at any time.

Q: What methods can I use to pay my dues?

A: Monthly dues and incidental charges are payable by Electronic Funds Transfer (EFT), from your checking account, savings account credit card account or debit card account. (you must authorize payments to be made through a third party administered electronic funds transfer system). You will maintain full control and privacy over your accounts at all times, and the transfer of funds affects only those fees that have your prior authorization.

Q: When will my funds be transferred to pay my dues?

A: The transfer will take place automatically once every month unless we notify you otherwise.

Q: What happens if you don’t collect my monthly dues?

A: If we don’t collect your monthly dues using the primary form of payment that you provided, then we’ll collect your monthly dues (plus any applicable fees) using the secondary form of payment that you provided.

Q: What happens if you don’t collect my dues using either the primary form of payment that I provided or the secondary form of payment that I provided?

A: If we fail to collect your monthly dues after attempting to collect them using both the primary and secondary form of payment, we’ll continue to attempt to collect your monthly dues (plus any applicable fees) using either the primary or secondary form of payment that you provided us with.

Q: What is the difference between franchise club and a corporate club?

A: A franchise club still includes revolutionary fitness equipment, trend-setting group fitness classes, expert personal training, and an online fitness and nutrition program, but with more affordable membership fees. Some amenities are not available, such as iCrunch and our mobile app, but we hope to offer these to our franchise members in the future.

Q: How can I freeze my membership for medical reasons?

A: If you are medically unable to use the club, you may request a freeze of your membership for up to 6 months. You will have to provide a doctor’s note at the time you request the freeze. Crunch reserves the right to verify the note with your doctor. Please call us at 1.866.428.9664 if you would like to initiate a freeze request or have any further questions.

Q: How can I freeze my membership for non-medical reasons?

A: To find out how to freeze your membership for non-medical reasons, please consult with your local club.

Q: Will our policies regarding the freezing of memberships ever change?

A: We reserve the right to adjust our policies regarding the freezing of memberships from time to time.

Q: Do I need to go into to a gym to freez my membership?

A: You can now freeze you membership over the phone by call us at 1.866.428.9664, M-F, 9am to 9pm. Standard membership freeze policies apply.

Q: Is each class limited to a set number of participants?

A: Yes. Each class is limited to a set number of participants.

Q: What about leaving a class early or arriving late?

A: You should not leave a class early or enter a class late without the instructor’s permission.

Q: What if I am just starting a group exercise program or have an injury or problem that may prevent my full participation in one?

A: If you are just starting a group exercise program or have an injury or problem that may prevent your full participation, please discuss this with the group exercise instructor before class.

Q: What about dressing for a group exercise class?

A: Proper clothing and footwear must be worn in all group exercise classes.

Q: What about changes to the group exercise schedule?

A: The club reserves the right to change the group exercise schedule at any time. This includes the addition or the deletion of classes, as well as changes in instructors, class ties and length of classes.

Q: What about changes to the group exercise policy?

A: The club reserves the right to change group exercise policies when necessary.

Q: What about classes that are heavily attended?

A: The club reserves the right to require advance reservations for heavily attended classes. All reservations are released two minutes prior to the scheduled class time and members may enter on a walk-in basis.

Q: Can I cancel a reservation?

A: Yes. Reservations may be cancelled up to fifteen minutes prior to the scheduled class time. There is a $10 charge for no-shows. Frequent no-shows may result in the loss of reservation privileges.

Q:  What is iCrunch?

A: iCrunch is a feature for our members created to make managing your account as easy as possible. Through logging into iCrunch, you can access your account information, pay a bill, update your payment information, access your visit history, send a guest pass to friends and more.

Q: Why can't I create an iCrunch account?

A: Not all of our locations have iCrunch available. It is not available for our franchise locations or some of our newer corporate clubs. It is currently only available for our New York City, San Francisco, Los Angeles and Miami locations. If you are a member of one of those locations and are still having trouble, please contact webhelp@crunch.com with a description of the problem and your key tag barcode number.

Q: How often will I be charged an initiation fee?

A: There will be a one-time initiation fee.

Q: Will this fee ever change?

A: This fee will change from time to time at Crunch’s discretion.

Q: Is the initiation fee refundable?

A: No.

Q: What might happen in the event of a long-term interruption of service (e.g. a fire)?

A: In case of a long term interruption of service (e.g. a fire), the club reserves the right to: 1) freeze your membership and add the lost time once services return 2) transfer you to another similar health club facility within a five-mile radius.

Q: What might happen in the event that an act of God (hurricane, earthquake, national emergency etc.) causes more than a temporary closing of the club.

A: In the event that an act of God (hurricane, earthquake, national emergency etc.) causes more than a temporary closing of the club, your dues and obligations will be suspended until such a time as use of the facilities can be resumed. Contractual dues obligations will otherwise not be affected unless the club cannot reopen within one year.

Q: Will memberships at the club ever be limited?

A: Memberships at the club may be limited so that all of our members will have reasonable access to our facilities. It is to be expected that there may be occasional delays – especially during peak hours – in using the fitness equipment; that members may not always be able to reserve a court for the preferred time; or that members may not always be able to attend preferred exercise classes.

Q: Is it wise to bring valuables onto club premises?

A: Crunch urges you not to bring valuables onto club premises and, if you do, urges you to keep them with you at all times. Crunch is not liable for the disappearance, loss, theft, or damage to your personal property, including money, negotiable securities, items left in a coat check or jewelry.

Q: Can I bring guests to the club with me?

A: Yes. You can have guests in the gym, but only pursuant to the rules, regulations, fees and schedules that may be in effect. Crunch reserves the right to limit the number of times any one guest can use the club as well as the right to exclude any guest whose use of the facility, in the sole opinion of the club, would be detrimental to the club or any of its members.

Q: Do all guests have to register at the front desk?

A: Yes. All guests must register at the front desk with valid identification.

Q: If while I’m a member I don’t use the club’s facilities do I still have to pay the club dues?

A: Yes. You will not be relieved of the obligation to make payments agreed to and no deduction from any payments will be made if you don’t use the club’s facilities.

Q: How long is the term of a membership?

A: Term of a membership is a minimum one-year period (unless your agreement states otherwise) at the end of which you may cancel your membership for any reason (Note: After the first term, as long as you are in good standing, your membership will automatically continue on a month-to-month basis).

Q: Does Crunch have a mobile app?

A: Yes! We have a free mobile app available for iPhone and Android phones. You can use it to browse group fitness classes by date, instructor, location, ‘favorites’ and even what’s closest to wherever you happen to be; keep track of your workouts and set goals for yourself; find the Crunch gyms that are nearest to you; get access to special deals, and more.

Q: How can I download the mobile app?

A: You may find the QR Code for the app here [http://www.crunch.com/Crunch/Mobile.aspx] or you may visit the app store on your Android or iPhone and search for “Crunch Fitness.”

Q: I have the app, but I can't log on. What should I do?

A: You must first create an iCrunch account to be able to access all of our app's features. Please be aware that iCrunch is not currently available at our franchise locations or some of our newer corporate clubs.

Q: What is the clubs policy on discrimination?

A: The club will not discriminate against any person because of sex, race, creed, age, color, national origin or ancestry in considering applications for membership.

Q: What is the minimum age for club membership?

A: The minimum age for club membership is sixteen, unless parental permission and club consent is given.

Q: Does Crunch encourage that I take advantage of the free initial orientation and ongoing support available to me?

A: Yes, strongly. It will help to ensure the proper and safe use of all equipment.

Q: Are permanent lockers available for rent?

A: Yes. Permanent lockers may be rented annually for a fee. At the end of this period, if rentals are not renewed, you’ll be notified of the termination of the rental. Crunch will hold the contents of the locker for thirty days after this due date and will not be responsible for the contents thereafter.

Q: Can I work with a trainer that is not approved by the club?

A: No. Use of personal trainers not approved by the club is prohibited.

Q: Can I train other members?

A: No. Members may not train other members or guests or conduct any business activity or solicit any business at the club.

Q: What determines when a personal training package expires?

A: Personal training packages expire based on the type of package.

Q: Will I be charged if I cancel a personal training appointment?

A: You will not be charged if you cancel a personal training appointment if you give at least twenty-four hours notice.

Q: Are pets and/or bicycles permitted in the club?

A: No.

Q: Do I have to present my own valid membership card to staff at the reception desk when I enter the club?

A: Yes.

Q: Will lost membership cards be replaced?

A: Yes, for a fee of $10.

Q: Will this fee be adjusted from time to time?

A: Yes.

Q: Must I replace my membership card if I lose it?

A: Yes. You must notify the club immediately of the loss of your card and your card must be replaced.

Q: Can someone else use my membership card?

A: Membership privileges are limited to the person whose name the membership card is issued. Improper use of the membership will result in confiscation of the membership card and can result in immediate cancellation of membership.

Q: What happens if I forget my membership card but still want to use the gym?

A: If you want to use the gym but don’t have your membership card with you, you can still do so but will be required to provide proof of your identity.

Q: What kind of access does an “ALL CRUNCH” membership give me?

A: An “ALL CRUNCH” membership allows access to all Crunch locations at any time.

Q: What kind of access does a “ONE CRUNCH” membership give me?

A: A “ONE CRUNCH” membership allows access to one designated location at any time.

Q: Is it possible other memberships will be restricted?

A: Yes. Other memberships may be restricted (please see club management for details).

Q: Will other memberships be offered?

A: Yes. From time to time additional membership plans may be offered.

Q: When I sign a membership agreement, what am I agreeing to?

A: When you sign a membership agreement you are agreeing to abide by the rules, regulations and schedules of the club, which may be posted at the club or issued orally and, which may be amended from time to time at the club’s sole discretion.

Q: What if I fail to observe the Rules and Regulations of the club?

A: At the sole discretion of the club, a membership may be revoked at any time if in the reasonable judgment of the club the member consistently fails to observe the Rules and Regulations or has otherwise behaved in a manner contrary to the best interests of the club or the club’s members.

Q: Does the club ever reserve the use of its facilities for special events, competitions and private functions?

A: Yes.

Q: Is spotting required?

A: Yes. Spotting by a member or trainer is required for all use of free-weights.

Q: Can I use free-weights without supervision?

A: No. Free-weights may not be used without supervision.

Q: What are the charges for unpaid balances?

A: All balances 30, 60 and 90 days in arrears are subject to monthly service charges of $10, $30 and $75, respectively.

Q: Are these fees adjusted from time to time?

A: Yes.

Q: Are there any other penalties for unpaid balances?

Any unpaid balance for membership fees, goods or services past thirty days may result in suspension of club privileges. You’re obligated to pay any costs that Crunch incurs for collection.

Q: What about renewal fees?

A: The renewal fee for annual memberships must be paid by 12:00 midnight on the anniversary date or your club privileges will be suspended and a new initiation fee will be required. Additionally, Crunch reserves the right to charge past due balances (plus applicable charges) to the account you have provided for EFT authorization.